Questions?
How bidding works
+How do I start bidding?
Register, add your name and phone, and save a card on file on My account. The first time you bid you'll agree to the auction terms.
+What is a maximum bid?
Enter the most you're willing to pay. We bid for you, one step at a time, only as high as needed to keep you in the lead. Other bidders never see your maximum.
+How much do bids go up?
Bids go up $1 at a time under $500, and $10 at a time from $500 up.
+Why did the closing time change?
If anyone bids in the last 2 minutes, the lot gets 2 more minutes. This gives everyone a fair chance to respond — no last-second sniping.
+How will I know if I'm outbid?
A pop-up appears while you're on the site, the bell at the top shows a number, and every lot is listed on My bids as Winning or Outbid.
+What is the buyer's premium?
A 20% buyer's premium is added to every winning bid. A $50 winning bid costs $60. There is no sales tax.
+What does "reserve not yet met" mean?
The seller has a hidden minimum price. If bidding doesn't reach it, the lot isn't sold.
+When and how do I pay?
After the auction ends, your invoice appears on Won lots & invoices. The card on file is charged for your winning bids plus the premium.
+How do I get my items?
Each auction has its own pickup address and times, shown on the auction and on your invoice. Where offered, pick a pickup time on your invoice.
+Can I get alerts for things I collect?
Yes. Save a search like "Pyrex" on My account and we'll alert you when matching lots appear. You can also follow an auction or tap the heart on a lot.
+Questions?
Email info@aetherauctions.com.
